SmallBizGenius Analysis
Yamibuy, an online retailer specializing in Asian groceries and beauty products, receives mixed reviews regarding product quality and customer service. While some customers praise the wide selection and competitive pricing, others report issues with expired items, misleading product descriptions, and difficult return processes.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
3.0/10Many reviewers report receiving expired or close-to-expired food items, as well as counterfeit beauty products. Some customers also mention issues with damaged or melted items upon arrival.
30 reviews mention thisCustomer Service
3.5/10A significant number of reviewers express dissatisfaction with Yamibuy's customer service, describing it as unhelpful, rude, and unresponsive. Customers report difficulties in resolving issues related to returns, refunds, and missing or damaged orders.
28 reviews mention thisShipping & Delivery
6.5/10While some reviewers praise Yamibuy's fast shipping and reliable delivery, others report issues with delayed deliveries, packages sent to the wrong address, and items left unattended at the doorstep.
20 reviews mention thisReturns & Refunds
3.0/10Many reviewers criticize Yamibuy's return policy as being strict and unreasonable, with restocking fees and denials for opened packages. Customers also report difficulties in obtaining refunds for damaged or expired items.
18 reviews mention thisProduct Selection & Pricing
8.0/10Several reviewers appreciate Yamibuy's wide variety of Asian products and competitive pricing, especially when taking advantage of free shipping offers. They find it convenient for sourcing items not readily available in local stores.
15 reviews mention thisWebsite Experience
7.0/10Some reviewers find the website easy to use and navigate, while others complain about misleading product descriptions and unclear return policies. A few also mention issues with unsubscribing from promotional emails.
5 reviews mention thisSecurity Concerns
2.0/10Several reviewers express concern about Yamibuy's practice of requesting credit card photos for verification, viewing it as a potential security risk. Some also report fraudulent activity on their credit cards after making purchases from the site.
5 reviews mention thisPros & Cons
What Customers Love
"I love this company and its wide variety of Asian products, which are competitively and reasonably priced."
"Get what I order, and it comes quickly! Will continue to shop the site!"
"Yami is a trust worthy platform with best price and best delivery experience."
"Great shopping experience! The website is easy to use, shipping was fast, and everything arrived in perfect condition."
"Always fast, fresh, and reliable: I’ve shopped with Yami for a while now and every order has been smooth."
Common Complaints
"They sell expired or close to expired asian groceries. The customer service is unhelpful. Half my order arrived expired, they refused to replace."
"Rude, unhelpful service. Zero stars. Avoid buying from them."
"The PEPERO STRAY KIDS product was advertised as a Stray Kids Pick, but the item I received was a standard box without any Stray Kids–themed packaging or content. This was misleading based on the listing."
"100 % fake product / SCAM ! I had a gut feeling it would be a scam but went ahead anyways, turns out I was right ?"
"After placing an order, they refused to ship the items unless I provided them with photographs of my credit card. This is an unacceptable and highly insecure practice that no legitimate business should ever require."
Common Questions About Yamibuy
Answers derived from customer review patterns
Is Yamibuy legit and trustworthy?
Yamibuy appears to be a legitimate online retailer, but reviews suggest a mixed experience. While some customers report positive experiences with fast shipping and a wide selection of products, others express concerns about product quality, customer service, and security. Several reviewers have reported receiving expired or counterfeit products, while others have had difficulty with returns and refunds. The company's practice of requesting credit card photos has also raised red flags for some customers, so proceed with caution.
Based on 45 reviewsDoes Yamibuy have good customer service?
Based on the reviews, Yamibuy's customer service is a significant area of concern for many customers. Numerous reviewers describe the customer service as unhelpful, rude, and unresponsive. Customers report difficulties in resolving issues related to returns, refunds, damaged orders, and missing items. Some reviewers also mention long response times and canned replies from customer service representatives, suggesting that the company needs to improve its customer support processes.
Based on 28 reviewsIs Yamibuy worth it for small business?
For small businesses, Yamibuy presents a mixed bag. The platform offers a wide selection of Asian products at competitive prices, which could be attractive for businesses looking to source unique items. However, the reported issues with product quality, customer service, and security raise concerns about reliability and potential risks. Small businesses should carefully weigh the potential benefits against the risks before relying on Yamibuy as a primary supplier.
Based on 15 reviewsWhat is Yamibuy's return policy like?
Yamibuy's return policy is a frequent point of contention among reviewers. Many customers describe the return policy as strict and unreasonable, with restocking fees and denials for opened packages. Customers also report difficulties in obtaining refunds for damaged or expired items. Some reviewers claim that the company's advertised "easy return" policy is misleading, as they encountered significant obstacles when attempting to return products.
Based on 18 reviewsWhy does Yamibuy ask for a photo of my credit card?
Yamibuy's practice of requesting credit card photos for verification has raised concerns among some customers. The company claims that this is a security measure to prevent fraud, but many reviewers view it as an unacceptable and potentially risky practice. Some customers have reported fraudulent activity on their credit cards after making purchases from the site, leading them to suspect a connection between Yamibuy's verification process and the security breach.
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